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Question1: A nonprofit using NPSP has just implemented the Program Management Module. The nonprofit wants to migrate its client and program data.Which two steps should the consultant use to import and deduplicate the data against existing records?Choose 2 answers
Question2: A consultant using CumulusCI has customized a nonprofit's org and wants them to validate these changes with the latest release of NPSP which will be pushed to production one week later.What are two ways the consultant can deploy this for the nonprofit after the release is announced?Choose 2 answers
Question3: A nonprofit using NPSP wants to track fundraising, courses, and training participation in Salesforce.What should the consultant discuss with the nonprofit?
Question4: The admin at a nonprofit is implementing Salesforce Shield in its org to enable field platform encryption.What are three NPSP considerations when implementing Shield Platform Encryption?Choose 3 answers
Question5: A nonprofit needs more insight into why some corporate sponsorships are closing and why others are lost. They want to evaluate information including pipeline value, number of opportunities. Pardot score, win/lost percentage, stage value, and a table of opportunities. The system admin wants to deploy a solution quickly.Which solution should a consultant recommend?
Question6: A user creating Opportunities Wants information to appear on both the Opportunity record and the Payment record without having to enter it twice.Which two steps should the consultant take to meet this requirement?Choose 2 answers
Question7: A nonprofit organization wants to manage its social media presence by being able to listen to what constituents are saying about the organization on social media, measure its impact, and manage it from a mobile app. What should the consultant recommend?
Question8: A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?
Question9: A nonprofit organization wants to integrate its event management system and Salesforce. The organization wants to automatically send event and event attendee data from its event management system and create Campaigns and Campaign Members in Salesforce on a daily basis. What should the consultant recommend?
Question10: A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which action should a consultant take before installing the package?
Question11: A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to.How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)?
Question12: A nonprofit organization wants a cost-effective solution to generate and send donation acknowledgements automatically to donors via email. Which Salesforce solution should the consultant recommend?
Question13: A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?
Question14: A nonprofit needs to frequently import membership renewal and donation dat a. Each Import needs a different configuration that will update existing Contacts in addition to creating Opportunities.Which tool should the consultant recommend?
Question15: A nonprofit is using NPSP with the default account model and settings. A user creates and saves a new Contact leaving the Account Name blank.How does NPSP handle the Account?
Question16: A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org.Which two prerequisites should be considered prior to installing Case Management?Choose 2 answers
Question17: A nonprofit is embarking on an organization implementation to replace numerous outdated systems. A consultant recommends establishing a Lean Governance Framework to ensure compliance, assess risk, and roll out a successful implementation for all users.Which component is a key process of the Lean Governance Framework?
Question18: A membership organization needs to send out automated renewal emails on a 30/60/90 period. Each referenced email template needs to differ based on the members' web site visits. Which automation method should a consultant recommend?
Question19: A nonprofit wants to send monthly project updates to donors who have given 10 or more times. The nonprofit wants to add new donors who meet this criteria to the newsletter campaign.How should a consultant ensure the campaign stays current?
Question20: A nonprofit organization needs to frequently import membership renewal data and daily donation data and needs a different configuration for each.Which tool should the consultant recommend?
Question21: What are the two key places to locate NPSP release information? Choose 2 answers
Question22: A large nonprofit has chapters in multiple locations that want to operate under one central brand. The nonprofit wants the ability to customize user roles, processes, and messaging unique to each location.Which two Salesforce tools include the ability to segment data and functionality using business units?Choose 2 answers
Question23: A nonprofit wants to use Salesforce technology to train and test its employees on skills related to brand messaging, creating support cases for IT, and publishing online videos.Which solution should the consultant recommend?
Question24: A nonprofit organization on NPSP needs to be able to track the high school a student attended and track the enrollment of the student at college.How should the consultant recommend tracking this?
Question25: A finance associate needs to track specific funds associated with gifts from individuals and organizations. Gifts may be received as either single amounts associated with one or more funds, and totals by fund will need to be reported on for reconciliation with a finance system.How should the consultant accomplish this with NPSP?
Question26: The requirements for a Salesforce implementation have been gathered, but there are teams with competing priorities and the overall project goals are undefined.What are two reasons a project team must define goals?Choose 2 answers
Question27: The system administrator at a nonprofit encounters a 500 server error when trying to map additional objects and fields with Advanced Mapping.What is likely causing the error?
Question28: A nonprofit organization is using a free trial of Nonprofit Cloud and engages with a consultant to do some custom configuration work. The consultant starts to gather requirements and look at the overall design. Which two things should the consultant know about the trial experiences available on the Salesforce.org website?
Question29: A donor has committed to give a consistent amount every month. The nonprofit wants to update the schedule to reflect one-time adjustments to this amount.What should the consultant recommend to record the regular donations correctly7
Question30: A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year. How should the consultant accomplish this task?
Question31: A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system.How should a consultant track the volunteer's relationship with Universal Containers?
Question32: A nonprofit needs a marketing automation tool. They want to segment and target supporters over time, based on the supporters' engagement and how they interact with the nonprofit's emails. The nonprofit needs to create emails using Lightning Email Templates.Which marketing automation tool should a consultant recommend?
Question33: How should a consultant install NPSP in an existing Salesforce organization?
Question34: A user has reported an error when trying to merge two contacts using NPSP Contact Merge tab.Which two issues are the likely cause of the problem?Choose 2 answers
Question35: A nonprofit organization is migrating from a standard Salesforce org to an NPSP org. It has a large volume of contacts. The nonprofit organization is considering using an Individual ("Bucket") account model. What are two considerations in this situation?
Question36: A nonprofit wants to track various funds in Salesforce to report on its restricted donations. Which NPSP feature should the consultant recommend?
Question37: The admin at a nonprofit wants to delegate authority to two specific users to process gift entries.Which three permissions should the consultant add to a permission set so the users can perform this work with only the necessary level of access?Choose 3 answers
Question38: A nonprofit organization wants to track all donations that go to a specific, designated fund. How should a consultant solution for this use case?
Question39: The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation. The development director wants a report to show who the solicitor is for each donor.Which report type does the system admin need to use to create the requested report?
Question40: A nonprofit created a custom Opportunity Name for all In-kind gifts.Which two considerations should the consultant discuss with the nonprofit?Choose 2 answers
Question41: The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments.How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?
Question42: How should a consultant install NPSP in an existing Salesforce org?
Question43: A consultant is about to begin a data project with a nonprofit to clean up Opportunity data.Which opportunity data situation requires a consultant to temporarily disable NPSP Triggers for performance reasons?
Question44: A nonprofit customer is concerned about its users having their Salesforce usernames and passwords compromised. Which Salesforce security feature should the consultant recommend?
Question45: A consultant is using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household.Which manual action will the consultant need to take after the Conversion Utility tool runs successfully?
Question46: A nonprofit using Case Management wants to avoid visually identifying a subset of clients.How should a consultant configure the view of Contact records to meet the requirement?
Question47: A consultant has is encountering an issue when configuring Nonprofit Cloud Case Management and wants to know if it is a documented issue.Where should the consultant look first to confirm if it is a known product issue?
Question48: A nonprofit organization wants to automatically generate an Opportunity whenever a Lead is converted.What should the consultant do to meet this requirement?
Question49: A nonprofit organization wants to automate some of its routine activities.Which declarative Salesforce solution is designed for process automation?
Question50: A major donor officer needs to capture wealth scoring to support individual cultivations.How is this best represented in the NPSP?
Question51: A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.What should the consultant do to ensure the data load Is successful?
Question52: A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points, and by defining specific goals with user stories.What are two components of a user story the nonprofit should consider?Choose 2 answers
Question53: A nonprofit wants to use Customizable Rollups in its NPSP org.What should the consultant advise1?
Question54: A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product.Where are two places the system admin should look for release notes on the product?Choose 2 answers
Question55: A nonprofit organization is retiring its legacy donor, donation, and payment processing systems. The organization wants to load 45,000 records into Salesforce from a single flat file. Which tool should be used to create all of the records at once?
Question56: Which two objects in the Program Management Module are directly connected to objects in Nonprofit Cloud Case Management?Choose 2 answers
Question57: A nonprofit organization needs to import a list of donations made at a recent gal a. Several of the donors have more than one mailing address. What is the correct order of objects to import data in Salesforce?
Question58: A community foundation administers a scholarship fund that awards multiple scholarships a year. The foundation wants to use Nonprofit Cloud to track and review applications and record the scholarship recipients, award amounts, and dates.What should a consultant recommend to meet the requirement?
Question59: A nonprofit admin needs to import lists of Contacts into Salesforce Campaigns regularly from CSV files using the NPSP Data Import too\.What should the consultant consider when setting up this process for the nonprofit?Choose 2 answers
Question60: The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP.Which custom report type should the consultant use to create the report?
Question61: A nonprofit client wants to connect directly to other nonprofits using Salesforce who have a very similar business use case.Which resource is designed for this purpose?
Question62: A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.Which solution should the consultant recommend?
Question63: A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations.What are two considerations the nonprofit should take into account before making the switch?Choose 2 answers
Question64: A nonprofit organization needs an audit trial of metadata changes over time and the ability to develop, test, and a release project independent of other projects in development. Which development model should be chosen?
Question65: A consultant is setting up several integrations for a nonprofit.What strategy could the consultant implement to help prevent interruptions between the integration and Salesforce?
Question66: Which two actions should a consultant take before importing a large volume of data into an NPSP org?
Question67: An international nonprofit added a translated Relationship picklist value, but both Relationship records are displaying incorrectly.What is the cause of this issue?
Question68: A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff.How should a consultant meet this requirement?
Question69: A nonprofit is using Nonprofit Cloud Case Management. Case managers need to share the initial, midterm, and final client assessments; updates or notes on the client; and pertinent alerts about the client with other staff within the nonprofit who also provide services to the client.Which two approaches should a consultant recommend to meet the requirement?Choose 2 answers
Question70: A nonprofit organization created a custom Opportunity name for all organization donations.Which two considerations should the consultant discuss with the organization? Choose 2 answers
Question71: The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.How should the consultant create this report?
Question72: A consultant is importing a number of new individual gifts from a recent fundraising event for a non-profit that is using NPSP. It is very important that donors receive credit for these new donations. Where is the automatic Opportunity Contact Role hard credit value configured for this scenario?
Question73: The system administrator at a nonprofit wants to use Advanced Mapping for regular data imports of constituent and donation data.What is an important consideration of Advanced Mapping?
Question74: A nonprofit wants to load 10 years of historical fundraising data from the legacy system. While attempting to load the data, an Apex CPU Time Limit Exceeded error message appears and many records fail to load.How should the consultant change the configuration to complete the data load successfully?
Question75: During the Build phase of a project, one line of business requests the addition of a new field that is essential for its business process. A different line of business objects to the request and says that this field is unnecessary and will result in duplicate data.How should the consultant handle this?
Question76: A nonprofit conducts background checks on all prospective volunteers. Only the volunteer manager and executive director should be able to access the fields related to background checks on the Contact object.How should the consultant configure the security settings?
Question77: A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP.Where can the consultant find the NPSP version number for the field in question?
Question78: A nonprofit organization provides case management to its clients. There is a requirement for a score to be automatically assigned to each client based on several factors such as age, income and number of health conditions. The nonprofit also wants to automate the creation and assignment of follow up tasks related to the client.Which combination of functions should the consultant recommend?
Question79: A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management.What are three reasons the consultant can share to emphasize the value and importance of governance?Choose 3 answers
Question80: A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.Which two solutions should a consultant propose to meet this need? Choose 2 answers
Question81: A nonprofit organization has a large volume of contacts, organizations, and address records. The organization wants to migrate all of its data into its NPSP org.What are two considerations? Choose 2 answers
Question82: A development director wants to compare year over year donation information on a weekly basis for the last five years in order to see giving trends via a bar chart. The director asks the consultant if reporting snapshots would work.What should the consultant advise about the limitations of reporting snapshots?
Question83: A nonprofit organization needs to send a mailing to all clients to invite them to an informational session on its workforce development program. The organization wants to track who it was sent to and who responded. The organization is using the NPSP with the Household Account Model. What should a consultant advise them to do to accomplish this in Salesforce?
Question84: A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them.Which solution should a consultant recommend?
Question85: A Household Account has Contacts with Recurring Donations, Relationships, and closed/won donations associated with it.What happens when a system administrator attempts to delete this Household Account record?
Question86: A nonprofit organization wants to add any donor who gives to its Capital Fund to the Capital Campaign. Which two steps should be taken to accomplish this?
Question87: A nonprofit has employed a contract developer for work involving objects that contain personal and personally identifiable information. The contractor is working in a full copy sandbox.What should the consultant recommend to ensure the contractor is unable to access this sensitive data?
Question88: A nonprofit wants to segment its constituents based on their donations from the prior fiscal year. The nonprofit wants to include only onetime gifts it received.Which NPSP feature should the consultant use to meet this requirement?
Question89: A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?
Question90: Which function of the application development lifecycle does establishing a Center of Excellence address?
Question91: A nonprofit using NPSP manages scholarship funds for students. A donor indicates they want to split their gift between two scholarship funds.Which solution should the consultant recommend to meet the requirement?
Question92: The development director wants all users to only see Engagement Plans on Opportunity records for donations with an Amount greater than 10,000.How should this be accomplished?
Question93: A nonprofit has high staff turnover in several key roles that use Salesforce. The nonprofit needs to improve training and adoption of Salesforce to maximize the value of its investment.Which two standard Salesforce tools can quickly help new staff use Salesforce with only a Sales or Service Cloud license?Choose 2 answers
Question94: A nonprofit needs to load approximately 3 million records into Salesforce.Which API will load the data in the most efficient manner?
Question95: A consultant sot up and successfully tested an integration between the source system and a sandbox environment of Salesforce When the integration was switched to the production environment of Salesforce, the consultant encountered API call limit errors.What is the likely explanation for this?
Question96: A nonprofit wants to manage incoming donations, and provide a portal for its constituents and staff members. The nonprofit also wants to create a new web experience for constituents.Which solution should a consultant recommend?
Question97: Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce.Which two NPSP Data Import features will streamline the import of these donations?Choose 2 answers
Question98: A nonprofit has been keeping track of donors' employers in a spreadsheet. The nonprofit has hired a consultant to upload data to the NPSP Affiliations object. What is the correct order for uploading the donors' employment information?
Question99: A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant an evaluation.Which tool should the consultant use to provide this assessment?
Question100: A local charity receives its income from recurring payments, The Recurring Donation object is used and contains a unique and manually entered reference number. This reference number should not be modified after creation. The finance department has requested that all child Opportunities also contain this unique reference number to make it easier to reconcile payments. How can the consultant achieve this?
Question101: A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend?
Question102: A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The staff wants to assign an NPSP fundraising training module.Which training resource should the consultant recommend?
Question103: A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.Which two initial steps should a consultant discuss with the nonprofit?Choose 2 answers
Question104: A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce. What should the consultant advise?
Question105: A fundraising associate needs to print mailing labels for the latest direct mail campaign to families who give to the nonprofit organization. The organization uses the Household Account model with Address Management.Which object and address field should the associate use when building the report?
Question106: A nonprofit using NPSP performs m-person case management for new and existing clients in the field. When case managers return to the office, they need to enter over 100 contacts from a spreadsheet, and then create a Case for each.What should the consultant recommend to meet the requirement?
Question107: A nonprofit uses Salesforce for fundraising and now wants to provide support for clients through a real-time chat interface with a staff member.What should the consultant recommended?
Question108: A nonprofit trade association sells research papers, certifications, and other products online to its existing members who are primarily universities and companies.What should a consultant recommend to sell these items?
Question109: A nonprofit organization receives a lot of grants, many of which are renewals of previous grants from the same funder. The organization wants to be able to easily access the previous grant information.What should the consultant advise to capture this in Salesforce?
Question110: A large non-profit organization needs to keep track of a vast network of donors in NPSP. The donors have their own complex relationships, where they may be related to many different Accounts. Which Salesforce object does Saleforce.org recommend using to address this complexity?
Question111: A nationally federated nonprofit is implementing a single Salesforce org to provide shared fundraising services to its four regional affiliates. Each affiliate and the national nonprofit must see only its own donor data.Which Salesforce feature would enable this level of record access?
Question112: A nonprofit organization is using NPSP to manage its contacts and their families. What should the consultant recommend about adding other common connections such as siblings and deceased and divorced spouses?
Question113: A nonprofit organization has a large number of duplicate contacts the consultant needs to clean up. What should the consultant recommend to handle duplicate clean up in bulk?
Question114: A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?
Question115: A large nonprofit organization is a social enterprise that functions in many ways like a for-profit corporation. The organization does mot accept individual donations, but mostly engages with corporations, sponsors, and vendors by selling its own products to further its mission. The organization needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?
Question116: A local community center provides health care services to eligible local residents. Staff currently triage patients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer.Which solution should the consultant recommend?
Question117: A consultant wants to test out new Nonprofit Cloud features coming out in the upcoming Salesforce release in their customs..Which action must the consultant take to do this?
Question118: A nonprofit processed a donation, and then the donor asked the nonprofit to also credit their spouse on that gift.Assuming standard NP5P configuration, what should a consultant recommend to satisfy this request?
Question119: In the NPSP Data Import Template, the Account fields should contain which two types of information?Choose 2 answers
Question120: A nonprofit receives grants so it can offer scholarships to students who attend the nonprofit*s community training programs.
Question121: During requirements gathering with a nonprofit, the consultant discovers that the customer only works with individual contributors and volunteers (not companies or organizations). The consultant considers using Person Accounts with NPSP so that the customer can track its individual's as accounts. What is the best practice regarding Person Accounts?